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DIGITAL TRANSFORMATION

Empowering Your Mission With Better Technology

Technology should work for you, not the other way around. We help you untangle digital challenges and build systems that fit your day-to-day reality. From selecting the right tools to designing efficient workflows, we make sure your digital infrastructure supports your work—not slows it down.

What We Do

  • We start by assessing your current digital tools and identifying opportunities for alignment, integration, and growth:

    • Conduct ecosystem audits of CRM, DMS, ticketing, and email platforms

    • Review data workflows, duplication, and tool interoperability

    • Map digital tools to organizational goals and staff needs

    • Recommend improvements to optimize efficiency and impact

  • We lead seamless implementations of digital tools tailored to the operational needs of arts and culture organizations. Whether you're building a tech stack from scratch or improving what you already use, we help ensure your systems work together and work for your team.

    • CRM Setup & Customization (e.g. Hubspot, Monday etc) with full data migration and audience segmentation

    • Donor and Fundraising Management Systems (DMS) implementation, including donation processing, campaign tracking, and donor stewardship tools

    • Box Office & Ticketing Platforms integration (e.g. Humanitix, Universe, Eventbrite) with CRM and audience data syncing

    • Program Registration & Participation Tracking Systems for workshops, performances, and community initiatives

    • Email Marketing & Communications Systems (e.g. Mailchimp, Constant Contact) integration with CRM and website

    • Financial Integration with donation platforms, payment processors, and accounting software (e.g. QuickBooks, Stripe)

    • Collaboration & Project Management Tools (e.g. Asana, Notion, Trello) to streamline internal workflows

    • Automation of Workflows & Reporting Systems to reduce manual effort and increase operational efficiency

  • We develop dashboards and analytics tools that simplify performance tracking and insight-sharing:

    • Power BI, Tableau, or Google Studio dashboards tailored for operations, fundraising, and audience engagement

    • Integration of data across CRM, ticketing, and marketing platforms

    • Tools for internal use, board reporting, and funder communications

  • We ensure your team is equipped to sustain and adapt digital systems over time:

    • Tailored training sessions for staff and leadership

    • SOPs and documentation for long-term adoption

    • Ongoing technical support and coaching

    • Support for cultural change and digital integration across teams

  • We design systems to measure and communicate impact through our proprietary tool, ArtMetrica:

    • Build logic models and impact frameworks

    • Collect qualitative and quantitative data efficiently

    • Visualize impact through user-friendly dashboards and reports

    • Support strategic learning and reporting across teams

What Our Partners Say

“Natasha and the Sympl Solution team have brought transformative systems to North York Arts including a new CRM that integrates multiple layers of our organisation, from donor management to communications and outreach to participant feedback. The entire team has been nothing short of exceptional: highly communicative, collaborative and solution-oriented! I highly recommend them”

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Christina Giannelia, Executive Director, North York Arts

Let’s Chat!