Date posted: June 26, 2020
Sympl Subscription Agreement
This Sympl Subscription Agreement (these “terms” or this “agreement”) is made between you (either an individual or, if you are using Sympl on behalf of an entity, that entity) and Sympl Solutions, Ltd. It governs your access to and use of Sympl’s services, products, software, and websites (the “Services”).
If your Order Form contains additional terms and conditions, then those terms and conditions govern to the extent they conflict with any of these terms. If you are agreeing to these terms on behalf of an entity, you represent that you have the authority to bind that organization, otherwise you must not sign up for the Services.
Please read this agreement carefully. It requires the use of binding individual arbitration to resolve disputes rather than jury trials or class actions. You can always terminate service as per Section 5 Term and Termination.
1. Services
1.1. We provide bookkeeping services
Sympl’s bookkeeping services are a solution for bookkeeping and financial organization. Sympl’s bookkeeping services and any related communications with us are not a substitute for and do not include legal, tax, financial, real estate, healthcare, or accounting advice. Sympl is not a public accounting firm. For more about what the Services do and do not include, and how you can use them, please see our Acceptable Use Policy.
1.2. Quickbooks Online™
We use Intuit Inc.’s Quickbooks Online™ to provide the Services. If you don’t already have an account, we will create one for you. Your and our use of Quickbooks Online™ will be governed by Intuit’s Terms of service and Privacy Policy.
1.3. Third-party services and Login Credentials
If you provide us with login credentials (for example, an account name or number, password, answers to security questions (collectively, the “Login Credentials”)), you both (a) give us permission, and a limited power of attorney, to use them to login to these other websites and services and access, transfer, reformat, and manipulate your account on your behalf; and (b) represent to us that you have the authority to give us this permission. We will maintain Login Credentials in encrypted form, and we will only use them as described in this agreement.
1.4. Unauthorized uses of the Services
You will only use the Services in accordance with the Sympl Acceptable Use Policy. We may suspend or terminate provision of the Services, in whole or in part, where we believe it is being used in a manner that breaches this agreement (including the Acceptable Use Policy) or creates risk of personal injury, property damage, or legal liability for Sympl, you or any third party, or may cause Sympl to lose the services of one of our third-party service providers. You represent and warrant that any information you provide to us about your (or, if you are acting on behalf of another, that person’s) business, products, or services is accurate and complete.
1.5. Modifications to the Services
We are constantly changing and improving our Services. We may add or remove functionality or features, and we may suspend or stop part of the Services altogether.
2. Other Services
If your Order Form shows that you’ve purchased Sympl’s CFO services, your use of that service is governed by theSympl CFO Terms (have not attached these as yet)
3. Non-Disclosure and Confidentiality
3.1. Obligations
Subject to Section 3.2 (Disclosure of Confidential Information) the recipient (that is, Sympl and you) will use the other party’s Confidential Information only to exercise rights and fulfil obligations under this agreement. Customer Data is your Confidential Information. The recipient will use reasonable care to protect against disclosure of the other party’s Confidential Information to other parties other than the recipient’s Delegates who need to know it and who have a legal obligation to keep it confidential. The recipient will ensure that its Delegates are also subject to the same non-disclosure and use obligations.
Upon request, Sympl will execute a separate agreement reflecting these non-disclosure and confidentiality obligations for your records.
3.2. Disclosure of Confidential Information
3.2.1. General
Regardless of any other provision in this agreement, the recipient or its Affiliates may disclose the other party’s Confidential Information (a) in accordance with a Legal Process, subject to Section 3.2.2 (Legal Process notification); (b) with the other party’s written consent; or (c) in connection with enforcing our rights under our agreements with you.
3.2.2. Legal Process notification
The recipient will use commercially reasonable efforts to notify the other party before disclosing that party’s Confidential Information in accordance with Legal Process. Notice is not required before disclosure if the recipient is informed that (a) it is legally prohibited from giving notice or (b) the Legal Process relates to exceptional circumstances involving danger of death or serious physical injury.
3.2.3. Opposition
The recipient and its Affiliates will comply with the other party’s reasonable requests to oppose disclosure of its Confidential Information.
4. Payment
Sympl will collect payment for the fees automatically via Credit Card Processing. Fees are exclusive of taxes, which you’re responsible for if applicable. You will provide a valid credit card and address details to Sympl at all times. You hereby authorize Sympl or its payment processor to charge your credit card on file in order to pay amounts that you owe to Sympl (including for any Renewal Terms as those payments come due), and, if necessary, to initiate adjustments for any charges credited or debited in error. Sympl may immediately suspend provision of the Services if your account is past due. Except to the extent expressly set forth in this Section 4 (Payment), all payments are non-refundable and non-creditable.
5. Term and Termination
5.1. Contract Term
This agreement is effective on the date you sign an Order Form or you otherwise agree to these terms (the “Effective Date”). The contract terms is effective as of the effective date, and shall proceed on a month-to-month basis until terminated by either party.
5.2. Termination by us
You can terminate your contract with us with a thirty (30) day notice.
We may terminate your subscription at any time by providing notice of termination to you via the email address we have on file. In the event we terminate your subscription for any reason other than your violation of Section 1.4 (Unauthorized uses of the Services) or your material breach of this agreement, we will give you a refund of prepaid fees for unelapsed months of the Services.
5.3. Effect of termination or expiration of subscription
In the event your subscription ends, we will try to transfer to you the “master administrator” status for the Intuit Quickbooks Online account that was maintained for you by Sympl, so that you can elect to maintain that subscription with Intuit or export your data.
5.5. Survival
Sections 3, 5.3, 6, and 8 – 12 (inclusive) will survive the termination or expiration of this agreement.
6. Intellectual Property
As between the parties, you retain all intellectual property rights in your data, and we retain all intellectual property rights in the Services. You grant us a limited license to use your data to provide, protect, and improve the Services. We may retain anonymized, de-identified, and aggregated data that is protected by organizational and technical safeguards in order to perform research and development. If you provide us with feedback or suggestions about the Services (“Feedback”), then we may use that information without obligation to you, and you hereby irrevocably assign to us all right, title, and interest in that Feedback.
7. Using Sympl Services on Behalf of Others
If you are using the Services on behalf of another individual or entity, you represent and warrant that you have all the authorizations and rights necessary and sufficient to do so.
8. Warranty Disclaimer
TO THE FULLEST EXTENT PERMITTED BY LAW, SYMPL, ITS AFFILIATES, AND ITS AND THEIR SUPPLIERS AND DISTRIBUTORS (THE “SYMPL ENTITIES”) MAKE NO WARRANTIES, EITHER EXPRESS OR IMPLIED, ABOUT THE SERVICES. THE SERVICES ARE PROVIDED “AS IS.” NO WARRANTY IS MADE THAT THE SERVICES OR RESULTS OF USE OF THE SERVICES WILL MEET YOUR NEEDS OR EXPECTATIONS, THAT THE SERVICES WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE OR THAT THE RESULTS THAT MAY BE OBTAINED FROM THE SERVICES WILL BE ACCURATE OR RELIABLE. WE ALSO DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF THE EXCLUSIONS FOR IMPLIED WARRANTIES DO NOT APPLY TO YOU UNDER APPLICABLE LAW, ANY IMPLIED WARRANTIES ARE LIMITED TO 60 DAYS FROM THE DATE OF PURCHASE OR DELIVERY OF THE SERVICE, WHICHEVER IS SOONER. THE SYMPL ENTITIES DISCLAIM ANY REPRESENTATIONS OR WARRANTIES THAT YOUR USE OF THE SERVICES WILL SATISFY OR ENSURE COMPLIANCE WITH ANY LEGAL OBLIGATIONS OR LAWS OR REGULATIONS.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE ENTIRE LIABILITY OF THE SYMPL ENTITIES FOR ALL CLAIMS RELATING TO THE SERVICES AND THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRIOR TO SUCH CLAIM OR ONE HUNDRED US DOLLARS, WHICHEVER IS GREATER. SUBJECT TO APPLICABLE LAW, THE SYMPL ENTITIES ARE NOT LIABLE FOR ANY OF THE FOLLOWING: (A) INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES; (B) DAMAGES RELATING TO LOSS OF USE, DATA, BUSINESS, REVENUES, OR PROFITS. THE ABOVE LIMITATIONS APPLY EVEN IF THE SYMPL ENTITIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS AGREEMENT SETS FORTH THE ENTIRE LIABILITY OF THE SYMPL ENTITIES AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES AND THEIR USE.
10. Indemnification
You shall defend and indemnify the Sympl Entities from and against all damages, losses, liabilities, claims, demands, actions, suits, judgements, settlements, costs and expenses, including all attorneys’ fees, that arise from or relate to: (a) your use of and our provision of the Services (except to the extent arising directly from our wilful misconduct or gross negligence), (b) your violation of this agreement, (c) any content, information or materials provided by you, or (d) infringement by you, or any third party using your account or identity in the services, of any intellectual property or other right of any person or entity. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in asserting any available defences.
11. Disputes; Class-Action Waiver
11.1. Judicial forum for disputes
Except as set forth in Section 11.5 (Arbitration), you and Sympl agree that any and all claims relating to these terms or the Services may only be brought in the federal or provincial court of Ontario, Canada, subject to the mandatory arbitration provisions below. Both you and Sympl consent to venue and personal jurisdiction in such courts.
11.2. Notice of disputes
If you have a dispute with Sympl, you will promptly send a written and scanned notice to: dispute@symplsolutions.com
11.3. Governing law
This agreement and all claims (including procedural issues) between the parties are governed by the laws of Ontario, Canada, excluding conflict of laws rules.
11.4. Informal resolution
Before filing a claim, you and we each agree to try to resolve the dispute by contacting the other party through the notice procedures in Section 11.2 (Notice of disputes). If a dispute is not resolved within sixty days of notice, you and we may bring a formal proceeding.
11.5. Arbitration
You and Sympl agree to resolve any and all claims relating to this agreement or the Services through final and binding arbitration, except as set forth below. The Canadian Arbitration Association (CAA) will administer the arbitration under its Commercial Arbitration Rules. The arbitration will be held in Toronto, ON, or any other location both parties agree to in writing.
11.6. Exception to arbitration
Either party may bring a lawsuit in the federal or provincial courts of Ontario, Canada, solely for injunctive relief to stop unauthorized use or abuse of the Services or infringement of Intellectual Property Rights without first engaging in the informal dispute notice process described above.
11.7. NO CLASS ACTIONS
You may only resolve disputes related to or arising from the Services with the Sympl Solutions Ltd on an individual basis and will not bring a claim in a class, consolidated, or representative action.
12. Miscellaneous
12.1. Updates to this agreement
Sympl may make nonmaterial changes to these terms at any time without notice, but we will provide advance notice of any material changes to them. Other than changes made under Section 11.9 (Future changes to this dispute resolution agreement), the changes to the terms will not apply retroactively and will become effective 30 days after we give you notice or the stated effective date of the new terms, whichever is later. If a new version of these terms has a material negative impact on you, then you may object to the change by notifying us (via support@SymplSolutions.com) within 30 days after we provide you with notice of the changes. If you so notify us, then you will remain governed by the terms in effect immediately before the change until the end of your then-current Initial Term or Renewal Term, as applicable. After that, you will be governed by the changed terms. Notwithstanding anything to the contrary in the foregoing, any changes to the terms related to new features or made for legal reasons will become effective immediately upon notice.
12.2. Severability
If one or more of the provisions contained in this agreement is held invalid, illegal or unenforceable in any respect by any court of competent jurisdiction, such holding will not impair the validity, legality, or enforceability of the remaining provisions.
12.3. Assignment
You may not assign this agreement, or your rights or obligations under it, in whole or in part and any such assignment is void. Sympl may freely assign this agreement, or its rights and obligations under it, in whole or in part.
12.4. Email Notices
We will communicate with you via email. It is your responsibility to inform us of your most up-to-date email address so that you are able to receive email communications from us.
12.5. Entire agreement; amendments
This agreement, together with your Order Form, constitutes the entire agreement between you and Sympl with respect to its subject matter, and supersedes any and all prior agreements, discussions, negotiations, and offers. Except as specifically stated otherwise in the agreement, any amendment to the agreement must be in writing, expressly state that it is amending the Agreement and signed by both parties.
12.6. Order of precedence; headings
In the event of a conflict between this agreement and any Order Form, the terms of the Order Form shall govern. Headings are for information purposes only.
12.7. Third-party beneficiaries
Sympl’s Affiliates and Sympl’s and its Affiliates’ suppliers and distributors are intended third party beneficiaries of Sections 8 – 10 (inclusive). Except as expressly set forth in the foregoing, there are no third party beneficiaries to these terms.
13. Definitions
“Affiliate” means any entity that directly or indirectly Controls, is Controlled by, or is under common Control with a party.
“Confidential Information” means information that one party (or Affiliate) discloses to the other party under the agreement, and that is marked as confidential or would normally be considered confidential information under the circumstances. Customer Data is your Confidential Information. Confidential Information does not include information that is independently developed by the recipient, is shared with the recipient by a third party without confidentiality obligations, or becomes public through no fault of the recipient.
“Control” means control of greater than 50% of the voting rights or equity interests of a party.
“Customer Data” means data submitted, stored, sent or received via the Services by you, at your direction, or as part of the Services for you.
“Delegates” means employees, Affiliates, agents, and professional advisors.
“including” means including, without limitation.
“Legal Process” means an information disclosure request made under law, governmental regulation, court order, subpoena, warrant, governmental regulatory or agency request, or other valid legal authority, legal procedure, or similar process.
“Order Form” means the ordering document or website page for the Services.
“Sympl”, “we”, and “us” means Sympl Solutions Ltd.